Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Last Updated: March 15, 2025
Information We Collect
Personal Information You Provide
When you interact with Loreyontiva's educational services, we collect information you voluntarily provide to us. This includes details you share when enrolling in programs, contacting us, or participating in our business education courses.
- Name and contact details (email address, phone number, mailing address)
- Educational background and professional experience
- Learning preferences and course selections
- Payment information for course enrollment
- Communication preferences and feedback
Automatically Collected Information
Our website automatically gathers certain technical information to improve your browsing experience and help us understand how people use our educational resources.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Content delivery and security | 12 months |
| Browser Information | Website compatibility | 6 months |
| Page Views & Navigation | Service improvement | 24 months |
| Device Information | Responsive design optimization | 12 months |
How We Use Your Information
We use your personal information to provide quality business education services and maintain our relationship with you. Here's specifically how we put your data to work:
Educational Services
Your information helps us deliver personalized learning experiences. We use your educational background to recommend suitable courses and track your progress through our programs. This includes sending course materials, scheduling sessions, and providing feedback on your development.
Communication and Support
We'll contact you about your enrollment status, upcoming programs, and important updates to our services. This includes responding to your questions, sending course reminders, and sharing relevant business education resources that might interest you.
Important Note About Marketing
We only send promotional emails to people who've specifically opted in. You can unsubscribe anytime, and we'll still provide essential course-related communications as needed.
Information Sharing and Disclosure
Loreyontiva doesn't sell your personal information to third parties. We may share your data in these specific situations:
Service Providers
We work with trusted companies that help us deliver our educational services. This includes payment processors, email service providers, and learning management system vendors. These partners can only use your information to provide services on our behalf.
Legal Requirements
Sometimes we're legally required to share information. This happens when we receive valid legal requests from Australian authorities or need to protect Loreyontiva's legitimate interests and the safety of our students.
Business Transfers
If Loreyontiva undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We'd notify you beforehand and ensure your privacy rights remain protected under the same standards.
Your Privacy Rights
Under Australian Privacy Principles, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to update incorrect or incomplete information
- Deletion: Request removal of your personal data (subject to legal requirements)
- Restriction: Limit how we process your information in certain circumstances
- Portability: Obtain your data in a structured, machine-readable format
- Objection: Opt out of certain types of data processing
How to Exercise Your Rights
Send your request to info@loreyontiva.com with "Privacy Request" in the subject line. Include your full name and specific details about what you'd like us to do. We'll respond within 30 days and verify your identity before processing any requests.
Data Security and Protection
Technical Safeguards
We protect your information using industry-standard security measures. Our systems use encryption for data transmission and storage, secure servers with regular security updates, and access controls that limit who can view your personal information.
Organizational Measures
Our team receives regular privacy training, and we conduct periodic security assessments. We've implemented policies that govern how staff can access and handle student information, ensuring your data stays protected throughout our organization.
Incident Response
In the unlikely event of a data breach, we'll notify affected individuals within 72 hours and report to relevant Australian authorities as required. We maintain detailed incident response procedures to minimize any potential impact on your privacy.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Here's our approach to data retention:
Student Records
Course enrollment information and academic records are maintained for seven years after program completion. This allows us to provide transcripts, verify credentials, and comply with educational record-keeping requirements.
Marketing and Communication Data
If you've subscribed to our newsletter or marketing communications, we keep this information until you unsubscribe or request deletion. We review our marketing lists annually and remove inactive contacts.
Website Analytics
Technical data like IP addresses and browsing patterns are automatically deleted after 12-24 months, depending on the data type. This helps us maintain website performance while respecting your privacy.
International Data Transfers
Loreyontiva primarily operates within Australia, but some of our service providers may process data internationally. When this happens, we ensure appropriate safeguards are in place:
- We only work with providers in countries with adequate privacy protection
- Contractual agreements require the same privacy standards we maintain
- Data transfers comply with Australian Privacy Principles
- We regularly review international processing arrangements
Cookies and Tracking Technologies
Essential Cookies
Our website uses necessary cookies to function properly. These remember your login status, course progress, and basic preferences. You can't disable these cookies without affecting site functionality.
Analytics and Performance
We use analytics tools to understand how people use our website and educational content. This helps us improve navigation, identify popular resources, and optimize the learning experience. These cookies don't identify you personally.
Cookie Management
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this might affect how our website works for you. We respect your choices about cookie preferences.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent website notices.
Minor updates that don't affect your rights may be posted without separate notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
Policy Version History
This version was last updated on March 15, 2025. Previous versions are available upon request for your reference and comparison.
Privacy Questions and Contact Information
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: info@loreyontiva.com
Phone: +61 481 148 711
Address:
Suite 801/46 Market St
Sydney NSW 2000
Australia
We aim to respond to privacy inquiries within 5 business days and resolve requests within 30 days.